Frequently Asked Questions


1. What comes in the box?
2. Does the camera have manual focus?
3. What are Hue Animation Studio's full specifications and capabilities?
4. Do I need a separate microphone to make videos with Hue Animation Studio?
5. Does the Hue webcam support regular video conferencing or picture editing software?
6. Can I video chat with Hue?
7. Can I use the Hue webcam with Skype?
8. Can I use the Hue webcam with other animation software?
9. Can I take still pictures with the Hue webcam?
10. Can I use the Hue webcam as a document camera or visualiser as well?
11. I can't activate my animation software.
12. I can't install my animation software.
13. I can't find my Hue Animation Studio serial key.
14. I can't find my Hue Animation Studio software CD.
15. Can I use the software even if my computer has no CD/DVD drive?
16. I have a question about the Windows version of Hue Animation.
17. I have a question about the Mac version of Hue Animation.
18. Will the Mac version of Hue Animation Studio work on a Windows PC?
19. I want to use Hue Animation Studio in Linux.
20. I want to use Hue Animation Studio on an iPad, iPhone, Android tablet or other portable device.
21. I want to install the software on more than one computer but I only need one camera.
22. Is it possible to purchase the camera separately?
23. I am ordering on behalf of a school and need to use a purchase order.
24. What is onion skinning?
25. Is Hue Animation Studio only for animating modelling clay?
26. I want to add my video to the Hue Animation Studio YouTube channel.
27. I want to know more about the modelling clay which comes with Hue Animation Studio.
28. What else can I do with Hue Animation Studio?
29. What's the difference between SAM Animation and the HUE Animation software?
30. My problem is not answered here.

1. What comes in the box?

In some regions, Hue Animation Studio also includes modelling clay. Please check the listing before you buy.

2. Does the camera have manual focus?

Yes. Turn the silver focusing ring around the webcam's lens until the picture appears sharp.

3. What are Hue Animation Studio's full specifications and capabilities?

For full details please see the Features page.

4. Do I need a separate microphone to make videos with Hue Animation Studio?

Hue Animation Studio's camera comes with a built-in microphone.

5. Does the Hue webcam support regular video conferencing or picture editing software?

The Hue webcam works with a wide range of video conferencing and picture editing software. Any software that is designed to work with a USB camera should work using Hue as its video input source.

6. Can I video chat with Hue?

Yes! As well as being part of Hue Animation Studio, the Hue webcam can be used separately for video chat, visualisation or simply recording real time videos. Hue works with popular third party video chat software such as Skype™ (Windows/Mac), AIM® (Windows only), Windows Live™ Messenger (Windows only) and Yahoo!® Messenger (Windows/Mac). Pick which video chat network you wish to join, download the software from their website and follow their setup instructions. Make sure you set the USB webcam as your camera and microphone in the new program's settings, then you're ready to chat!

You can even send your exported animation projects to your video chat contacts.

7. Can I use the Hue webcam with Skype?

Yes! Hue is compatible out of the box with Skype for Windows and Mac OS X. As soon as you connect Hue to the computer, it is ready to start free video chats worldwide on the Skype network.

8. Can I use the Hue webcam with other animation software?

Yes! Any software that is designed to work with a USB camera should work using Hue as its video input source. We hope though that you'll quickly find that the Hue Animation Studio is even better than other video packages.

9. Can I take still pictures with the Hue webcam?

Hue supports taking still pictures. On Window PCs, the button on the back of the camera will launch the Snapshot function if the camera is in use. Hue cannot take pictures when not plugged into a computer and does not have internal storage memory to save images.

Mac users will find that Hue is fully compatible with Photo Booth. Alternatively, to take a picture of the webcam video window at any time, press Command+Shift+4 together, then the Space Bar - a camera icon will appear over your mouse pointer ready for you to click the window you want to snapshot.

10. Can I use the Hue webcam as a document camera or visualiser as well?

We have had feedback from many educators who are using Hue as a document camera in their classrooms with great success. Because the webcam is plug and play and so compact, it is perfect for use alongside smartboards and interactive whiteboards to show documents, science experiences or artwork to the class. The extra software which comes with Hue will display a live video image on your screen which you can then project through the computer as normal. Handy between your animation projects!

11. I can't activate my animation software.

Please see our activation FAQ section for solutions to activation problems.

12. I can't install my animation software.

Please see our installation guides for Windows and Mac OS X.

13. I can't find my Hue Animation Studio serial key.

Your serial key or HUE code for the stop motion animation software will be attached the CD sleeve in your Hue Animation pack. If you purchased a standalone copy of the software without the camera, it will be on a sticker inside the box. We are unable to send reminders of your unique serial code, so please keep it safe.

14. I can't find my Hue Animation Studio software CD.

Please download the missing software following these instructions. If you've forgotten your original registration details, your can use your registered email address with this form to reset your password.

15. Can I use the software even if my computer has no CD/DVD drive?

Please register as normal and click the link on the registration page or in your email to download the software.

16. I have a question about the Windows version of Hue Animation.

Please see our Windows FAQ section for help.

17. I have a question about the Mac version of Hue Animation.

Please see our Mac OS X FAQ section for help.

18. Will the Mac version of Hue Animation Studio work on a Windows PC?

No. The camera will work as a plug and play device, however the animation software will only work with the matching operating system. If your version of Hue Animation Studio says "for Windows and Mac OS X" on the box, it will work on either platform.

19. I want to use Hue Animation Studio in Linux.

There are no plans for a Linux version of the animation software at this time, however if you would find such a version useful please contact us and let us know.

The Hue webcam will work in Linux in other applications so long as UVC support has been installed. This comes as standard in the current version of Ubuntu. For more information about the Linux UVC driver project please visit the official website.

20. I want to use Hue Animation Studio on an iPad, iPhone, Android tablet or other portable device.

Please check that your device supports USB cameras and that you can install either a Windows or Mac OS X application on it. At this time, Apple does not support connecting USB cameras to the iPad, iPod or iPhone, so neither the camera nor the software is compatible.

21. I want to install the software on more than one computer but I only need one camera.

The software in the Hue Animation Studio package is a single user license, so to install on multiple computers you would need to purchase additional licenses through the Hue Shop. If you are moving from one computer to another, you can delete the software from the first one and then reinstall on the second without having to purchase another license. Please contact us if you see the message that the software has detected too many activations for your license key.

22. Is it possible to purchase the camera separately?

Yes, please visit HueHD.com if you are interested in the camera on its own. You can also add the individual cameras to your order in our online shop.

23. I am ordering on behalf of a school and need to use a purchase order.

Schools can use our education order form or select the Purchase Order option in our online store if an invoice is required.

24. What is onion skinning?

Onion skinning is a feature of Hue Animation Studio which lets you see a 'ghostly' image of your previous captured frame over your live video stream from the camera. This is extremely helpful for lining up your models accurately, and for avoiding problems if your set is knocked or a prop falls over. You can always see exactly where your models were standing previously at any time.

The ghostly images won't show up in your finished video; all you will be left with is smooth, error-free stop motion animation.

If you do not want to use the onion skinning feature, it can be turned off. It is also possible to set the transparency effect higher or lower to suit your individual movie.

25. Is Hue Animation Studio only for animating modelling clay?

You can animate anything you can see using stop motion techniques; drawings, toys, household objects and even real people. We recommend modelling clay as it can be shaped into anything you can imagine, but if you want to try something more ambitious there are no limitations!

One fantastic use for stop motion animation is to create a time lapse video, taking pictures of a slow moving scene or object over a long period of time to show how it changes. You can even make a stop motion animation project showing how you age every day or demonstrating how a plant grows.

If you've animated something unusual, why not submit it to our video gallery on YouTube to show other people?

26. I want to add my video to the Hue Animation Studio YouTube channel.

Please send us a message through this website or YouTube with a link to your video.

27. I want to know more about the modelling clay which comes with Hue Animation Studio.

Our modelling clay is either made in the UK by Newclay Products Ltd or in Spain by Jovi.

Newplast is non-toxic, complies with the EN71 Toy Safety Standard, and is safe for children from the age of three to use as a modelling material. Children under three should be supervised by an adult. Protect work surfaces, clothes, carpets, etc. Wash hands thoroughly after use with soap and warm water or a proprietary cleansing product. Clothing can be washed/cleaned normally. Avoid ingestion and eye contact. The material is safe to be handled but gloves should be worn if a skin reaction or irritation occurs. Store in the original container if possible or in an air-tight container. Store between 15°C and 30°C. In the unlikely event of inhalation, rinse nose and mouth with water as required and seek medical attention if there is any discomfort. Small quantities swallowed should not cause a problem. If larger quantities are swallowed, drink a small amount of liquid paraffin (if available) and plenty of water. Seek medical attention if there is any discomfort. Material in an eye should be treated by washing the eye with plenty of water while lifting the eye lids. Continue to rinse for at least 15 minutes. Seek medical attention if any discomfort continues.

28. What else can I do with Hue Animation Studio?

The software includes a time-lapse photography mode as well as chroma key (green screen) functionality. There's a series of tutorials on our blog which introduce these features. We have heard from fans using Hue with great success as a visualiser, document camera, vlog camera and even for lunar photography. Let us know how you use yours!

29. What's the difference between SAM Animation and the HUE Animation software?

Our HUE Animation software is based on SAM Animation, a cross-platform animation suite for educators and families. All of the same features are supported. Please contact us if you have any questions about either product and we'll be happy to help.

30. My problem is not answered here.

If your question is not answered in the FAQs or Troubleshooting guide, please contact us directly. You can also contact your retailer if the problem is about a specific order.